Frequently asked questions

Most frequent questions and answers

What is Web Design & Development?

Web Design & Development is the process of creating a website and publishing it on the web. It’s the work that takes place in the background through a particular process which can include UI/UX Design, Copywriting, Programming and Testing. 

How much does a website cost?

Usually, websites are quoted based on the needs of each project. To make things easier for you, we have developed packages based on the type of websites you may need. To know the exact cost of the website you need, get in touch with us to get a quote today.

Why do I need a website?

Yes. You need a website and here are 5 good reasons.

  1. It will attract new customers to your website and help your business grow.
  2. It adds credibility to your business.
  3. Customers can find information about you all the time.
  4. It’s costs less than traditional advertising.
  5. You can sell your products online.

How long does it take to get a new website?

The time it takes to make a website depends on the type of website, scope and technical features. For smaller websites, we go for a turnaround time of 2 to 3 weeks and 4 to 6 weeks for WordPress websites. Ecommerce websites can take anywhere from 1 month to 3 months depending on the size of the project.

How is the web development process at IDS ?

Our process starts with a proposal. Once you accept the proposal and make an advance payment, we start the work and the technical process include the following steps:

  1. Background Study & Research
  2. Planning and content writing
  3. UI/UX Design – designing the look and feel
  4. Development or Coding
  5. Testing the website for bugs
  6. Deployment or going live

Do you provide support after the website is live?

We provide 1 month of bug support for basic websites and 3 months of bug support for e-commerce websites. During this period, we fix all errors or bugs that may be found. After this period, a website maintenance package will need to be taken for ongoing support.

Will my website be setup for SEO?

We provide the basic essentials of SEO when we deliver our websites. To rank on Google and get the true benefits of SEO, you need to message or call us for more details.

What are your payment steps?

We require 50% of the project value at the time of starting the project. After the design is approved and the coding is complete, we’ll show the website from our server. Once the website is approved, you need to pay the balance 50% to enable us to transfer the website to your server. For projects with high value, we are happy to discuss and receive payments in 2 or more installments. Yes, we are here to sort it out. Let’s talk!

We know other companies who say they can build websites for less than $500. Why shouldn’t we use them?

Yes, we have also seen a number of ads, where they say that they can build sites for lesser cost. But those companies use templates to build websites and there will not be anything customized and it will just look a site with dumped text and no SEO value. It would be easy to find that it is a $400 site. Is this what you want your customers to feel? Remember, consultation with ColorWhistle is always free and we are here to help you take the right direction in your website building process and we just might be able to prevent you from wasting a thousand bucks.

Why should I hire a professional web development company like IDS when I can get my work done by a freelancer or a relative/friend who can do it for a more competitive price (sometimes even free) ?

With the tools and development kits available in the web, anyone with little or no knowledge about web development could create a website and have it up and running in minutes. So, what is it that the professional web development companies offer? 

These companies provide best-in-class web development solutions, adopting the latest development tools and strategies to ensure that the look-and-feel of your website not only attracts more visitors but also allures them to pay a visit often. The web development professionals have the ability of transforming your business ideas into innovative and intuitive websites that helps you reach out to your customers in the perfect way.

Do you offer domain registration and website hosting services?

No. We don’t do domain registration and hosting services. But we would love to assist the purchase of domain and hosting, based on your requirements.

What is a responsive website development?

Responsive web design or responsive web development is an approach to improve the readability of the website pages across various devices, which includes PC desktops, retina displays, tablet screens and mobile phone screens.

Will I have a say in the graphic design process?

Definitely, Our goal is to satisfy you and your input is very important to us. You can give us any site that you like and we will be happy to emulate and still come up with a site that will be consistent and will represent your whole brand.

Can you help my current site look more professional?

Yes. Give us your requirements and we have experienced expertise to help you give a new professional look that really whistles!


Are your Websites Custom? Do you use templates?

Yes, everything we build is 100% Custom made with unlimited revisions to the design. We are custom starting from the design all the way to your administration area to manage the website yourself.

Your prices are good Do you outsource your work?

NO, NO and NO NEVER! From the start or our company more than 20 years ago until today we do not outsource any of our work to any company or companies abroad we also do not partner with any other company. Everything is build in-house by our American developers. We are very proud to mention this as only a hand full companies does this in the US today.


What payment modes do you agree?

Definitely, Our goal is to satisfy you and your input is very important to us. You can give us any site that you like and we will be happy to emulate and still come up with a site that will be consistent and will represent your whole brand.

Do you do graphics design and Can you make me a logo?

100% Yes! As mention above, everything we do have unlimited revisions until you are 100% happy with the design. This is also true for our graphics department. We do logo design, business card design, flyer design, brochure design, stationary, banners and much more as we help you build your brand.


What size companies do you produce web designs for?

We like to work with all sorts and sizes of businesses and individuals, and we bring the same skills used to support our celebrity and big business clients to the work we do for smaller clients. We’re just as keen to work with small businesses as we are large ones, and as a local firm we’re ideally placed to understand the needs of growing organisations.

Will my website work on smart phones and tablets as well?

It most certainly will! More people are accessing the web via small screens than ever, and the trend is likely to carry on. If your site doesn’t display or work properly on a mobile or tablet screen, you risk losing a big chunk of your potential audience. It means mobile responsive web design is essential these days. Every website we create is mobile responsive.


Awesome, Now tell me what makes your company different?

We are a reliable company, we have been in business for over 20 years for a reason. Our websites are 100% custom build, with unlimited revisions. We offer life time support! Our web developers have been certified by Google way above average. But most important we are not here just to build your website. We want a long time relationship that you can count on. We are here today and here tomorrow. Our main goal is for your business to succeed online, because your success is our success. We are different because we care about your business goal and we are committed to achieve that goal not matter what it takes! You can count or our team to be there for you ALWAYS!

Custom, So you don't do WordPress?

Yes and NO! Everything we do is 100% custom build including the administration area. As a professional web design and web development company we want to provide to our customers the best solution for them. Our custom CMS is better, far more secure, much easier to learn and more flexible than WordPress. However, some customers had used WordPress in the past and want to use it again. We will gladly build their site using WordPress this is not a problem at all to us. But you will be downgrading from a much better CMS platform. 


What is WordPress?

WordPress is a free platform on which website designers and developers like us build websites. It provides all the flexibility and functionality we need so you’re easily able to keep your site up to date with new content. We love it, as do millions of business owners. We use it for all the different websites we create, from small business websites to ecommerce sites.


Can you convert my existing website into WordPress?

Yes, we can migrate your website to WordPress. However it’s important you don’t lose any search engine visibility in the process, so we’ll cover that too.


Do you offer ongoing help with our new site once it's launched?

If you need our help with web support and maintenance, we’ll be here for you. If not, we will leave you to it. If you change your mind and need us after all, we’ll still be here for you!


Can you help with my social media?

Afraid not. We specialise in web design. We’ve been keen to avoid becoming a “jack of all” kind of agency (ie. a marketing agency). If you’re after one of those, we’re not for you!


Do you redesign existing websites?

We certainly can do! It’s important to approach website redesignssensitively to make sure your reasons for redesigning are valid. This will ensure the project is an overall success from your ROI point of view.


Do you work internationally?

Of course! With the advent of online conference tools such as Zoom,, and of course Skype, just to name a few, it makes working with businesses anywhere in the world straight forward enough.